Payment Policy

All purchases or orders made through https://www.grosure.my are securely processed via SenangPay, the official online payment gateway used by SBL Healthcare Sdn. Bhd.

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1. About SenangPay

SenangPay is a licensed and trusted online payment gateway in Malaysia that allows customers to make payments using Credit/Debit Cards, Online Banking (FPX), and E-Wallets.

It is operated by Simplepay Gateway Sdn. Bhd., a company regulated under Bank Negara Malaysia and compliant with the Payment Card Industry Data Security Standard (PCI DSS) and the Financial Services Act 2013.

These standards ensure that every transaction and all financial data are fully encrypted and securely processed.

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2. Why We Use SenangPay

SBL Healthcare uses SenangPay to process online payments because it is:

• ✅ Fast – Immediate payment confirmation.

• ✅ Secure – Fully PCI DSS-compliant with advanced encryption.

• ✅ Convenient – Supports multiple local banks and e-wallets.

• ✅ Trusted – Regulated by Bank Negara Malaysia.

Through SenangPay, you can safely make payments on https://www.grosure.my without disclosing your banking or card details directly to us.
All sensitive financial data is handled exclusively by SenangPay’s secure payment system.

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3. Accepted Payment Methods

You can complete your payment using any of the following methods through SenangPay:

Online Banking (FPX)

Maybank2u | CIMB Clicks | RHB Now | Public Bank | Hong Leong Connect | Bank Islam | Bank Rakyat | BSN | Affin Bank | Other FPX-affiliated banks

Credit & Debit Cards

Visa | Mastercard

E-Wallets

Touch ’n Go eWallet | GrabPay | Boost | ShopeePay
(availability may vary based on SenangPay integration)

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4. Payment Confirmation

Once your payment is successfully completed, you will receive:

• An automated order confirmation email with payment details; and

• An official receipt issued by Grosure (SBL Healthcare Sdn. Bhd.).

If you do not receive confirmation within a reasonable period, please contact our Customer Service via WhatsApp +6012-513 8410 for verification.

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5. Payment Assistance

If you encounter difficulties making payment through SenangPay (credit card, online banking, or e-wallet), please contact our Customer Service team:

📱 WhatsApp: +6012-513 8410
✉️ Email: marketing@sblhealthcare.my

Our team will assist with troubleshooting or alternative payment arrangements.

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6. Security Assurance

All online transactions via SenangPay are SSL-encrypted to prevent unauthorized access or misuse.
SBL Healthcare does not store any sensitive payment data, such as credit-card numbers, CVV codes, or banking credentials, on our servers.

SenangPay employs industry-standard encryption and authentication technologies, ensuring every transaction is safe and confidential.
Your privacy and payment security remain our top priority.

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7. Fraud Prevention

To maintain a secure payment environment, SenangPay and SBL Healthcare reserve the right to:

• Verify customer identity or payment details for suspicious transactions;

• Cancel or hold any order suspected of fraudulent activity; and

• Refuse service where necessary to protect both the customer and the company.

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8. Limitation of Liability

SBL Healthcare Sdn. Bhd. shall not be responsible for:

• Errors, delays, or failures caused by third-party payment networks or banking systems;

• Unsuccessful or incomplete transactions resulting from incorrect user input; or

• Service interruptions or downtime caused by SenangPay or participating banks.

In such cases, customers are advised to contact SenangPay support or their respective bank for clarification.

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9. Contact Information

For any payment-related questions or support:
📱 WhatsApp: +6012-513 8410
✉️ Email: marketing@sblhealthcare.my
🌐 Website: https://www.grosure.my