Privacy Policy

This Privacy Policy explains how grosure.my (referred to as “the Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from the Site.

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1. Collection of Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional details if you contact us for customer support.

In this Privacy Policy, the term “Personal Information” refers to any information that can uniquely identify an individual. The following outlines the personal information we collect and the purposes for doing so.

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Device Information

• Examples of Personal Information Collected: Browser version, IP address, time zone, cookie information, pages or products viewed, search terms, and how you interact with the Site.

• Purpose of Collection: To properly display the Site for you and to analyze Site usage for performance optimization.

• Source of Collection: Automatically collected when you access the Site using cookies, log files, web beacons, or pixels.

• Disclosure for Business Purposes: Shared with business partners, vendors, and service providers.

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Order Information

• Examples of Personal Information Collected: Name, billing address, shipping address, payment details, email address, and phone number.

• Purpose of Collection: To provide products or services to you, process your payment information, arrange shipping, issue invoices and confirmations, and perform fraud prevention or risk screening.

• Source of Collection: Collected directly from you.

• Disclosure for Business Purposes: Shared with e-commerce platforms, payment processors, logistics providers, and fulfillment partners.

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Customer Support Information

• Examples of Personal Information Collected: Name, billing address, shipping address, payment details, email address, and phone number.

• Purpose of Collection: To provide customer support and resolve inquiries or issues.

• Source of Collection: Collected directly from you.

• Disclosure for Business Purposes: Shared with our service providers and customer support partners.

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2. Children

This Site is not intended for individuals under the age of 12. We do not knowingly collect Personal Information from children.
If you are a parent or guardian and believe your child has provided Personal Information to us, please contact us immediately to request deletion of such data.

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3. Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contractual obligations to you. For example:

• We use e-commerce platforms to manage our online store.

• We may share Personal Information to comply with legal obligations, enforce our terms, or protect our rights.

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4. Behavioural Advertising

We use your Personal Information to deliver targeted advertisements and marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to understand how customers use our Site.

• We share information about your Site usage, purchases, and interactions with advertising partners to help us deliver more relevant advertising.

You can opt out of targeted advertising by visiting:

• Facebook: https://www.facebook.com/settings/?tab=ads

• Google: https://www.google.com/settings/ads/anonymous
  Or visit: http://optout.aboutads.info/

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5. Use of Personal Information

We use your Personal Information to:

• Provide products and services;

• Process payments and coordinate deliveries;

• Communicate with you; and

• Update you on new products, promotions, and offers from Grosure or SBL Healthcare Malaysia.

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6. Retention of Personal Information

We retain your Personal Information until you request deletion, unless otherwise required by law.
For more information about your rights and how to request deletion, please refer to the “Your Rights” section below.

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7. Cookies

Cookies are small data files downloaded to your device when you visit our Site. We use cookies to:

• Improve your browsing experience; and

• Conduct website analytics.

Types of Cookies Used

• Functional Cookies – Help the website function properly.

• Analytical Cookies – Measure and analyze how customers use the Site.

• Marketing Cookies – Deliver targeted advertising and promotions.

Managing Cookies

You can control or manage cookies through your browser settings.
For more information, visit www.allaboutcookies.org.

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8. Cookies Required for Store Functionality

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9. Reporting and Analytics

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10. Cookie Duration

How long a cookie remains on your computer or mobile device depends on whether it is a “persistent” cookie or a “session” cookie.
Session cookies last until you stop browsing, while persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and typically expire between 30 minutes to two years from the date they are downloaded to your device.

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11. Controlling and Managing Cookies

You can control and manage cookies in several ways. Please note that deleting or blocking cookies may negatively affect your browsing experience, and parts of our Site may no longer function properly.

Most browsers automatically accept cookies, but you can modify your browser settings to reject or delete them. For more information, refer to your browser’s help files or visit www.allaboutcookies.org.

Blocking cookies may not completely prevent us from sharing information with third parties such as advertising partners. To exercise your rights or opt out of certain uses, please refer to the Behavioural Advertising section above.

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12. Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection or usage practices when such a signal is detected from your browser.

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13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, or legal obligations.
Any updates will take effect immediately upon posting on this Site.